All FAQs

When we look at complaints about payment credited to the wrong account or released to the wrong person, we consider things like how the payment went wrong and whether any terms and conditions were applied fairly.

If something's gone wrong, we'll consider whether someone's lost out as a result and what the business needs to do to put things right. This might mean refunding a charge, or paying compensation.

There's more information about our approach to these kinds of problems on our website.

And if you've got any other questions get in touch.