When we look into complaints about the sale of mortgage endowments, we consider things like how the policy was sold - and whether any advice given was suitable.
If we decide something's gone wrong, we'll consider whether someone's lost out as a result - and what the business needs to do to put things right. This usually means paying the difference between what was paid for the endowment mortgage and what would have been paid for an equivalent repayment mortgage.
There's more information about our approach to mortgage endowment complaints on our website.
And if you've got any questions, get in touch.