All FAQs

We want the information on this website to let people know about our service and to encourage fairness in money matters. So it's important to us that it accurately illustrates how we work and our approach to sorting out money problems.

If you find something that you think is wrong or that you're not sure about, let us know and we'll look into it. We can't accept liability for any errors or omissions, but we'll try to put them right straight away. 

The resources on our website aren't financial advice. If you need advice on your personal circumstances, you should ask a professional adviser. 

We aim to keep our website available 24 hours a day - but at times, it may be unavailable without notice.