All FAQs

We're accountable to a board of non-executive, public interest directors appointed by the Financial Conduct Authority (FCA) under the Financial Services and Markets Act 2000.

The chairman is appointed by the FCA with the approval of HM Treasury. The chairman and board of directors are 'non-executive', so they aren't involved in looking into individual complaints - their job is to look at our service as a whole. They ensure we have all we need to be able to do our job effectively, impartially and independently.

The directors also form a number of sub-committees of the full board. There's more information about our board in our annual directors' report.