Using our service

Yes although we may need some information from you to check you have the authority to make the complaint.

For example, if youre complaining on behalf of someone whos died, we might ask to see a copy of the will and the grant of probate.

If youre helping with someones complaint for some other reason perhaps because English isnt their first language well need for them to confirm theyre happy for us to talk to you.

If you have any questions, get in touch – and we’ll talk you through what’s needed.