We’re here to help you settle complaints about financial services, it could be about your bank, insurer or lender.
If you think a financial service provider is not treating you the way they should, we can help sort it out.
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Read the transcript of this video (PDF 63KB)
How to complain if you have a problem with your credit card, insurance or bank account?
Complain to the business
If something goes wrong with a financial product or service, you should complain to the business and give them a chance to sort things out
Bring the complaint to us
If the problem is still unresolved or you’re not happy with how you’ve been treated, you can bring your complaint to us
Get it settled
We'll talk to you, and the business, to work out what happened. If we think the business did something wrong, we’ll tell them how to put things right.
Complaints we can help with
We can help with complaints about most kinds of financial products and services provided in or from the UK – from bank accounts, debt collection and payday loans to insurance and mortgages.
Read more about what we can help with and how we settle complaints.
