Complaints from small businesses and about claims management companies

From 1 April the Financial Ombudsman Service will be able to help even more people get answers to their problems as our remit is expanded.

We’ll be able to look into complaints from a larger group of smaller businesses and, in addition, we’ll also be able to consider complaints about claims management companies.

Commenting on the new jurisdiction for SMEs taken on by the Financial Ombudsman Services, Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service, said:

Every year we help thousands of small businesses get fair answers to complaints about financial services. From today, around 200,000 more small businesses will be able to bring their complaints to the ombudsman service. We’re looking forward to this opportunity to help more businesses get fair resolution to these disputes.

Commenting on the Financial Ombudsman Services’ new responsibility to resolve complaints about CMCs, Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service, said:

From 1 April, the Claims Management Ombudsman, a Financial Ombudsman Service, will be responsible for resolving complaints about claims management companies, following the transfer of regulation to the Financial Conduct Authority. The ombudsman service will be able to look at complaints against all regulated CMCs, which includes those which bring claims about financial services as well as those operating in the personal and criminal injury, housing disrepair, specified benefit and employment sectors. We’re looking forward to helping more consumers get fair resolution to their disputes.

Latest news

Financial Ombudsman Service publishes a Discussion Paper on its future funding model

14 June 2022

The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.

Press release

Read more 

Financial Ombudsman Service announces new Chief Executive and Chief Ombudsman

8 June 2022

Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.

Press release

Read more 

Ombudsman News 171

31 May 2022

Welcome to the latest edition of Ombudsman News. In this edition we share our strategic measures update which outlines our performance in 2021/22 and the results from our temporary outcome codes initiative. We also highlight our online resource about our approach to vehicle breakdown cover complaints.

Breakdown cover Motor Insurance

Read more