Hundreds of people falling victim to romance scams, the Financial Ombudsman Service warns
25 March 2026
Between January 2025 and March 2026, we received over 500 complaints about romance scams.
On February 25 2019, Curo Transatlantic Limited and its parent, SRC Transatlantic Limited, went into administration. Due to the nature of those companies, no protection is offered to consumers under the Financial Services Compensation Scheme.
We’ve been working with the joint administrators from KPMG to clarify the impact on the cases already with us and whether we’d be able to take on any new cases.
The joint administrators have confirmed that whether claims will be accepted – that is, whether complaints will be upheld and someone becomes a ‘creditor’ of the insolvent company – is now a decision for them. They will also decide how much is owed to each creditor.
This means we won’t be able to progress any complaints about Curo Transatlantic Limited (trading as Wage Day Advance or Juo Loans) and/or SRC Transatlantic Limited (trading as Speedy Cash) any further, or to take on any new cases brought to us.
As a result, we expect to hand complaints to the joint administrators for them to assess. We’ll do this as soon as we can. We’ll write to individual consumers and claims management companies to explain this, to let them know that they don’t need to do anything further at this stage, and to say that the joint administrators will get in touch directly.
For further information, see KPMG’s statement, with a link to a ‘Frequently Asked Questions’ document, which includes a section entitled “Creditors and potential redress claims”.
25 March 2026
Between January 2025 and March 2026, we received over 500 complaints about romance scams.
16 March 2026
The Financial Ombudsman Service and the Financial Conduct Authority (FCA) are strengthening the redress system so consumers get fair and quick compensation when things go wrong, and businesses have more certainty to invest, grow and compete.
10 March 2026
We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.