On 29 June 2020, Elevate Credit International Limited (trading as Sunny) went into administration.
On 29 June 2020, Elevate Credit International Limited (best known by its trading name, Sunny) went into administration. Due to the nature of the company, no protection is offered to consumers under the Financial Services Compensation Scheme.
We are working with the administrators to clarify the impact on the cases already with us.
The administrators have confirmed that whether claims will be accepted – that is, whether complaints will be upheld and someone becomes a ‘creditor’ of the insolvent company – is now a decision for them. They will also decide how much is owed to each creditor.
This means we are unlikely to be able to progress any complaints about Elevate Credit International Limited any further, or to take on any new cases brought to us.
As a result, we expect to hand complaints to the administrators for them to assess. We’ll do this as soon as we can. We’ll write to individual consumers and claims management companies to explain this, to let them know that they don’t need to do anything further at this stage, and to say that the administrators will get in touch directly.
There is more information on Sunny’s website.
15 July 2025
The Financial Conduct Authority (FCA) and Financial Ombudsman Service are seeking to modernise the financial redress system to help prevent it becoming overwhelmed, delaying consumer compensation.
15 July 2025
Today we announced plans to change the interest rate applied to the compensation awarded to consumers.
2 July 2025
Financial complaints are at their highest level in six years, according to new annual figures.
