Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
A number of companies in the overseas investment scheme, German Property Group (also known as Dolphin Capital/Dolphin Trust/Red Rock), together referred to as “GPG” have recently entered preliminary bankruptcy proceedings in Germany.
We have published a joint statement with the FCA and FSCS outlining what this may mean if you have money invested in this scheme. You can read the full statement on the FCA’s website.
If you invested in GPG through a financial adviser and/or a SIPP Operator in the UK and you believe you were mis-sold, you may be eligible for compensation. The FCA is working with those financial advisers they have identified as advising UK customers to invest in the GPG, as well as the SIPP operators they have identified that are holding people’s investments.
If you believe you were mis-sold and the firm you dealt with is still trading, you can submit a complaint to them directly. If you’re unhappy with their response, or you do not hear back from them within 8 weeks, we may be able to help.
A further update to investors was added to the statement in November 2020, the statement can be found in full on the FCA’s website using the link provided above.
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.
26 January 2026
As students return to university after Christmas, we are urging them to be aware of financial pitfalls and make informed choices.
13 January 2026
We have proposed ambitious targets for the next financial year, and would like to remind stakeholders that our consultation closes on 21 January 2026.