Credit card complaints hit all time high
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
The Financial Ombudsman Service has published its consultation Feedback Statement on proposed amendments to the way it reports business-specific complaints data.
Over the last year we’ve made good progress in bringing down our backlog and waiting times, but there’s more for us to do to provide the best service to all our customers.
As a result of the consultation and feedback received, the Financial Ombudsman Service will be proceeding with the initiative, which will see it report cases as “proactively settled” where certain criteria is met. This will be a trial for the 2023/24 financial year.
This follows on from a similar initiative launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly.
The key difference from the previous consultation and implementation is that this initiative only applies to new cases with the service.
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
24 January 2024
We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.
14 December 2023
Complaints relating to vehicle issues now make up 25% of all cases, according to new data released today by the Financial Ombudsman Service.