Keep your pension safe from scammers, warns the Financial Ombudsman Service
18 September 2025
Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.
Financial Ombudsman Service publishes Feedback Statement on outcome reporting consultation
The Financial Ombudsman Service has published its consultation Feedback Statement on proposed amendments to the way it reports business-specific complaints data.
Over the last year we’ve made good progress in bringing down our backlog and waiting times, but there’s more for us to do to provide the best service to all our customers.
As a result of the consultation and feedback received, the Financial Ombudsman Service will be proceeding with the initiative, which will see it report cases as “proactively settled” where certain criteria is met. This will be a trial for the 2023/24 financial year.
This follows on from a similar initiative launched in November 2021, which led to around 100 businesses making 7,000 offers to resolve complaints more quickly.
The key difference from the previous consultation and implementation is that this initiative only applies to new cases with the service.
Latest news
Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.