Travel insurance complaints at their highest levels since the pandemic
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
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Banking complaints hit a 10-year high
12 July 2024
Complaints about the banking sector are at their highest level in at least a decade.
Financial Ombudsman Service announces 44 new investigator jobs in Belfast
10 July 2024
The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman
Financial Ombudsman Service announces new charity partnership with Sands
30 May 2024
Following a companywide vote, Sands, the UK’s leading pregnancy and baby loss charity, was chosen to be supported over the next two years.
Charges for professional representatives detailed for the first time in new ombudsman service consultation
23 May 2024
Today we set out our proposed changes to our fee structure, following the introduction of legislation in Parliament.
Financial complaints have risen by 20% according to latest half-yearly data
1 May 2024
Our newly published data shows the number of financial complaints received in the second half of 2023 rose by a fifth.
Financial Ombudsman increases complaint level predictions as performance continues to improve
4 April 2024
Today we published our final Plans and Budget detailing the next phase of our transformation, whilst confirming the increased caseload we expect in the upcoming financial year.
Credit card complaints hit all time high
1 March 2024
Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.
Everyday financial concerns are expected to drive complaints to the Financial Ombudsman Service in the year ahead
24 January 2024
We set out trends for new complaints we expect to see in 2024/25 in a consultation paper on our plans and budget. The consultation is currently open and closes on 30 January 2024.
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