We are aware that Provident Personal Credit Limited (“Provident”) is proposing a scheme of arrangement with its creditors (which includes customers of Provident, Glo, Satsuma and Greenwood) for complaints about unaffordable lending.

If it’s approved by creditors and the court, customers with complaints will be able to make a claim for redress directly through the scheme; but if it’s not approved, we understand from the firm’s proposals that it would need to begin insolvency proceedings.

In these circumstances, we’re not progressing complaints further at this stage or taking on any new complaints affected by the scheme. We’ll be contacting consumers who already have complaints with us to let them know the next steps.

More information can be found on Provident’s website

Latest news

Ombudsman News 159

31 March 2021

Welcome to the latest Ombudsman News. In this edition, we highlight some of the key features of our plans and budget for 2021/22, following our consultation in December 2020. 

Strategic plans and budget

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