Find out how our service is being impacted by Covid-19 (coronavirus), and what this means for your complaint.
Find out moreWe are aware that Instant Cash Loans (“ICL”) entered a scheme of arrangement with its creditors (which includes customers and former customers of The Money Shop, Payday Express, Payday UK and Ladder Loans) before it looks to close down the company.
We are aware that Instant Cash Loans (“ICL”) entered into a scheme of arrangement on 9 October 2019 before it looks to close down the company.
Where there is a creditor and court-approved scheme like this one, customers with complaints will be able to make a claim for redress directly through the scheme.
In these circumstances it would not appropriate for us to consider covered complaints against ICL. The exception to this is complaints about pawn-broking, which we understand aren’t affected by the scheme. All other complaints should be referred directly to ICL.
You can find more information on ICL’s website.
2 March 2021
We’ve published data showing number of complaints we received between 1 October and 31 December 2020, and how many complaints we received about individual businesses between July and December 2020.
24 February 2021
Chief ombudsman & chief executive, Caroline Wayman, attended the ABI annual conference yesterday to take part in a panel discussion on the strategic and reputational challenges for insurance and long-term savings in 2021.
27 January 2021
Information for Amigo customers on complaints made to the ombudsman service.