Consultation opens on our strategic plans and budget for 2020/2021
16 December 2019
Today we’ve published a public consultation on our proposed plans and budget for 2020/2021 and our future strategy, looking ahead to 2025 and beyond.
Today we’ve published data showing how many complaints we received about individual businesses between January to June 2019.
The data shows that we received 161,390 total complaints – an average of over 6,000 a week. PPI remains the most complained about product, with over 70,000 new complaints received in the first half of 2019. On average, we upheld 29% of complaints in the consumers’ favour – and, excluding PPI, the average uphold rate is 39%. View the full data set on our business complaints page.
Latest news
CashEuroNet (QuickQuid)
25 October 2019
We understand that CashEuroNet, which includes the QuickQuid trading name, is in administration.
Information for customers of Berkeley Burke SIPP Administration Limited
18 September 2019
We are aware of the recently announced news that Berkeley Burke SIPP Administration (BBSAL) has gone into administration.