The Financial Ombudsman Service launches action plan to change and improve
2 December 2021
Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.
Today we’ve published data showing how many complaints we received about individual businesses between January to June 2019.
The data shows that we received 161,390 total complaints – an average of over 6,000 a week. PPI remains the most complained about product, with over 70,000 new complaints received in the first half of 2019. On average, we upheld 29% of complaints in the consumers’ favour – and, excluding PPI, the average uphold rate is 39%. View the full data set on our business complaints page.
Latest news
Financial Ombudsman Service 20-year anniversary
1 December 2021
Today marks 20 years since the Financial Ombudsman Service officially became the single ombudsman scheme for consumer complaints about financial products and services.
Financial Ombudsman sees 30% increase in “authorised” scam complaints
24 November 2021
Data shows too many scam victims are not being treated fairly by banks.