Financial Ombudsman Service’s Board appoints new Independent Assessor
26 August 2020
The Financial Ombudsman Service announces that Dame Gillian Guy has been appointed as its new Independent Assessor.
Today we’ve published data showing how many complaints we received about individual businesses between January to June 2019.
The data shows that we received 161,390 total complaints – an average of over 6,000 a week. PPI remains the most complained about product, with over 70,000 new complaints received in the first half of 2019. On average, we upheld 29% of complaints in the consumers’ favour – and, excluding PPI, the average uphold rate is 39%. View the full data set on our business complaints page.
Latest news
Ombudsman News issue 153
26 August 2020
Our latest Ombudsman News covering our Covid-19 insight and our latest Q1 2020/21 complaints data.
We’ve published our latest quarterly data – alongside insight about complaints related to Covid-19
26 August 2020
Today we’ve published data showing the number of complaints we received between April and June 2020. We’ve also published insight into themes we’re beginning to see in complaints resulting from Covid-19.