Ombudsman News 155
19 November 2020
Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.
Today we’ve published data showing the number of complaints we received between October and December 2019.
Between 1 October and 31 December 2019 we received 195,851 new enquiries and 83,754 new complaints – with 9,160 complaints passed to an ombudsman for final decision. On average, we upheld 34% of the complaints we resolved. View the full data on our product complaints data page.
We’re also publishing data showing the number of complaints against claims management companies (CMCs) over the same period. You can see this data on our Claims Management Ombudsman website.
Latest news
We’ve published our latest quarterly data for Q2 2020/21
9 November 2020
We’ve published data showing the number of complaints we received between 1 July and 30 September 2020.
We’ve published our annual report and accounts 2019-20
5 November 2020
We’ve published our annual report and accounts for the 2019-20 financial year today.