Ombudsman News 161
28 May 2021
Welcome to the latest Ombudsman News. We've published our annual complaints data and insight for 2020/21, and in this edition you can read about some of the key trends we've seen in a year impacted by Covid-19.
Today we’ve published data showing the number of complaints we received between October and December 2019.
Between 1 October and 31 December 2019 we received 195,851 new enquiries and 83,754 new complaints – with 9,160 complaints passed to an ombudsman for final decision. On average, we upheld 34% of the complaints we resolved. View the full data on our product complaints data page.
We’re also publishing data showing the number of complaints against claims management companies (CMCs) over the same period. You can see this data on our Claims Management Ombudsman website.
Latest news
Financial Ombudsman Service publishes annual complaints data 2020/21
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
Update: Information for Amigo customers
25 May 2021
Information for Amigo customers on complaints made to the ombudsman service.