Ombudsman News 164
24 September 2021
Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.
Today we’ve published data showing the number of complaints we received between October and December 2019.
Between 1 October and 31 December 2019 we received 195,851 new enquiries and 83,754 new complaints – with 9,160 complaints passed to an ombudsman for final decision. On average, we upheld 34% of the complaints we resolved. View the full data on our product complaints data page.
We’re also publishing data showing the number of complaints against claims management companies (CMCs) over the same period. You can see this data on our Claims Management Ombudsman website.
Latest news
Dramatic rise in fraud and scam complaints
24 September 2021
Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.
Information for customers of Advancis Limited (known as Buddy Loans)
8 September 2021
Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.