Today we’ve published data showing the number of complaints we received between October and December 2019.

Between 1 October and 31 December 2019 we received 195,851 new enquiries and 83,754 new complaints – with 9,160 complaints passed to an ombudsman for final decision. On average, we upheld 34% of the complaints we resolved. View the full data on our product complaints data page.

We’re also publishing data showing the number of complaints against claims management companies (CMCs) over the same period. You can see this data on our Claims Management Ombudsman website.

Latest news

Increase to our award limits

13 March 2024

The Financial Conduct Authority (FCA) has confirmed an increase to our award limits from 1 April 2024.

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Ombudsman News 189

1 March 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest data, covering complaints about financial products and services between October and December 2023. We also share our online guidance for businesses about insurance complaints.

Q3 data Insurance

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Credit card complaints hit all time high

1 March 2024

Our latest complaints data publication shows that perceived unaffordable lending has driven complaints relating to credit cards to their highest quarterly level.

Q3 data Complaints data Data and Insight Press release Credit Cards

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