Today we’ve published data showing the number of complaints we received between October and December 2019.

Between 1 October and 31 December 2019 we received 195,851 new enquiries and 83,754 new complaints – with 9,160 complaints passed to an ombudsman for final decision. On average, we upheld 34% of the complaints we resolved. View the full data on our product complaints data page.

We’re also publishing data showing the number of complaints against claims management companies (CMCs) over the same period. You can see this data on our Claims Management Ombudsman website.

Latest news

Ombudsman News issue 151

14 April 2020

Our latest edition of Ombudsman News includes resources we’ve brought together to address complaints arising from the Covid-19 pandemic, and more.

Read more