The Financial Ombudsman Service urges young drivers to make informed decisions with car insurance
10 March 2026
We are urging young drivers across the UK to make well-informed decisions when taking out car insurance.
We've published our latest quarterly data
Today we’ve published data showing the number of complaints we received between October and December 2019.
Between 1 October and 31 December 2019 we received 195,851 new enquiries and 83,754 new complaints – with 9,160 complaints passed to an ombudsman for final decision. On average, we upheld 34% of the complaints we resolved. View the full data on our product complaints data page.
We’re also publishing data showing the number of complaints against claims management companies (CMCs) over the same period. You can see this data on our Claims Management Ombudsman website.
Latest news
Financial Ombudsman Service warns people to be on high alert for online investment and employment scams
19 February 2026
We are urging people to remain vigilant for scams, as fraudsters increasingly target those looking to improve their financial situation through online opportunities.
Financial Ombudsman Service sees lowest complaint levels in two years
5 February 2026
New cases coming to us have returned to complaint volumes last seen in 2023/24.