Today we’ve published data showing the number of complaints we received between October and December 2019.

Between 1 October and 31 December 2019 we received 195,851 new enquiries and 83,754 new complaints – with 9,160 complaints passed to an ombudsman for final decision. On average, we upheld 34% of the complaints we resolved. View the full data on our product complaints data page.

We’re also publishing data showing the number of complaints against claims management companies (CMCs) over the same period. You can see this data on our Claims Management Ombudsman website.

Latest news

Travel insurance complaints at their highest levels since the pandemic

16 July 2024

Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.

Press release Travel Insurance

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Banking complaints hit a 10-year high

12 July 2024

Complaints about the banking sector are at their highest level in at least a decade.

Press release Annual data Banking and payments

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Financial Ombudsman Service announces 44 new investigator jobs in Belfast

10 July 2024

The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman

Press release

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