, DoubleTree by Hilton Hotel & Spa , Liverpool

Of all the businesses covered by the ombudsman, fewer than one in ten had complaints referred to us last year. That gives a positive picture about how most businesses are treating their customers – including how they’re responding to any concerns.

On the other hand, businesses who don’t have much experience of our service might have questions about how we work. Our free, UK-wide workshops are a chance for smaller businesses to get the answers they need – and to share experiences and perspectives on complaints and the ombudsman.

About the workshop

  • we’ll explain our role and what happens if a customer contacts us
  • we’ll highlight the range of support and resources we offer smaller businesses
  • we’ll discuss our approach to finding fair answers to individual complaints – working through practical examples and case studies.
  • we’ll be on hand to answer questions and hear about the challenges and issues smaller businesses are facing.