Information for Amigo customers on complaints made to the ombudsman service.
Update: May 2021
We are aware that Amigo Loans’ application to enter a scheme of arrangement with its creditors (which includes both current and former customers of Amigo) was rejected by the Court on 24 May 2021.
Amigo has announced that it is currently considering all options in response to the judgment, including the possibility of an appeal. We are considering what this means for both new and existing complaints against Amigo and will be updating affected consumers as soon as we’re able to. But for now, we continue to pause on progressing complaints and taking on new cases.
You can find more information about the scheme on Amigo’s scheme website.
Update: March 2021
We understand that Amigo Loans will be going to court on 30 March to seek its approval to ask creditors (which includes consumers with complaints about it) to approve its proposed scheme of arrangement.
Amigo has said that it isn’t in a position to pay any further redress outside of this scheme. It has also now confirmed that the alternative to this scheme is insolvency. In light of this information, and the court hearing on 30 March, we will not be progressing complaints against Amigo Loans further at this stage – and we will not be taking on any new complaints. We’ll reconsider our position once the court hearing has taken place, and will keep affected consumers updated.
More information about Amigo’s proposals can be found on its website.
We are aware that Amigo Loans issued a Practice Statement Letter on 25 January 2021 starting the legal process of applying for a scheme of arrangement with its creditors. If it’s approved by creditors and the court, customers with complaints will be able to make a claim for redress directly through the scheme.
We are currently considering what this means for complaints at the ombudsman service, but in the meantime we will continue to receive and process complaints in line with the FCA’s DISP rules. We’ll be contacting affected consumers who already have complaints with us to let them know the next steps.
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.
18 May 2021
The Financial Ombudsman Service explains what to do if you've been affected recently by IT problems at your bank, and how it can help with complaints.