Information for Amigo customers on complaints made to the ombudsman service.

We are aware that Amigo Loans issued a Practice Statement Letter on 25 January 2021 starting the legal process of applying for a scheme of arrangement with its creditors. If it’s approved by creditors and the court, customers with complaints will be able to make a claim for redress directly through the scheme.

We are currently considering what this means for complaints at the ombudsman service, but in the meantime we will continue to receive and process complaints in line with the FCA’s DISP rules. We’ll be contacting affected consumers who already have complaints with us to let them know the next steps.

More information about Amigo’s proposals can be found on its website.

Latest news

Ombudsman News 157

25 January 2021

Welcome to our latest Ombudsman News. In this edition, we highlight our plans and budget consultation feedback deadline and information for consumers and business with complaints caused or impacted by Covid-19.

Data and Insight

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