Ombudsman News 155
19 November 2020
Welcome to our latest Ombudsman News. In this edition, we focus on our recently-published quarterly data and key trends we've seen and our annual report and accounts.
Today we’ve published data showing number of complaints we received between 1 July and 30 September 2020.
We received 119,214 enquiries and almost 69,000 complaints in this time – with over 5,900 complaints relating to Covid-19. We upheld 32% of complaints we received.
For the full data set and analysis of the trends, see our quarterly complaints data page.
We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).
Further information
Latest news
We’ve published our annual report and accounts 2019-20
5 November 2020
We’ve published our annual report and accounts for the 2019-20 financial year today.
Ombudsman News issue 154
28 October 2020
Welcome to our latest Ombudsman News. Here you can read our latest blogs looking at the impact of Covid-19 on complaints and SMEs, as well as our apprenticeship programme and changes to our Independent Assessor and board of directors.