Today we’ve published data showing number of complaints we received between 1 July and 30 September 2020.
We received 119,214 enquiries and almost 69,000 complaints in this time – with over 5,900 complaints relating to Covid-19. We upheld 32% of complaints we received.
For the full data set and analysis of the trends, see our quarterly complaints data page.
25 May 2021
The Financial Ombudsman Service has published its annual complaints data for the 2020/21 financial year (April 2020-March 2021) with commentary and insight.