Today we’ve published data showing number of complaints we received between 1 July and 30 September 2020.

We received 119,214 enquiries and almost 69,000 complaints in this time – with over 5,900 complaints relating to Covid-19. We upheld 32% of complaints we received.

For the full data set and analysis of the trends, see our quarterly complaints data page.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Latest news

Ombudsman News 164

24 September 2021

Welcome to Ombudsman News. In this edition, we share an overview of our latest complaints data, including detail on some of the trends seen in the first quarter of the 2021/22 financial year.

Q1 data H1 data

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Dramatic rise in fraud and scam complaints

24 September 2021

Financial Ombudsman Service warns of fraud danger as it continues to help high numbers of customers.

Press release

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Information for customers of Advancis Limited (known as Buddy Loans)

8 September 2021

Advancis Limited (known by its trading name, Buddy Loans) went into administration on 8 September 2021.

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