Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
We’ve published our latest quarterly data for Q2 2020/21
Today we’ve published data showing number of complaints we received between 1 July and 30 September 2020.
We received 119,214 enquiries and almost 69,000 complaints in this time – with over 5,900 complaints relating to Covid-19. We upheld 32% of complaints we received.
For the full data set and analysis of the trends, see our quarterly complaints data page.
We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).
Latest news
Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.
Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year
7 August 2025
Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.