We’ve published our latest quarterly data for Q2 2020/21

Today we’ve published data showing number of complaints we received between 1 July and 30 September 2020.

We received 119,214 enquiries and almost 69,000 complaints in this time – with over 5,900 complaints relating to Covid-19. We upheld 32% of complaints we received.

For the full data set and analysis of the trends, see our quarterly complaints data page.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Latest news

High demand for Financial Ombudsman Service continues while business fees remain at lower levels

11 December 2024

The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.

Plans and budget Press release Consultations and responses

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Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances

4 December 2024

Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.

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Financial Ombudsman Service sees complaints increase by more than 50%

27 November 2024

Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.

Press release Complaints data Q2 data

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