News and events

See our media centre for press office contact details.

Filter by

Financial Ombudsman Service publishes a Discussion Paper on its future funding model

14 June 2022

The Financial Ombudsman Service has today published a Discussion Paper on possible changes to its future funding model.

Press release

Read more

Financial Ombudsman Service announces new Chief Executive and Chief Ombudsman

8 June 2022

Following an extensive recruitment process that attracted a highly qualified and diverse range of applicants, the Financial Ombudsman Service have appointed Abby Thomas to the role of Chief Executive and Chief Ombudsman.

Press release

Read more

Financial Ombudsman Service secures up to £22 million in redress for consumers

24 May 2022

Outcomes code initiative that asked businesses to resolve complaints more quickly resulted in 6,800 cases being settled.

Press release

Read more

Financial Ombudsman Service publishes its plans and budget for 2022/23

30 March 2022

The Financial Ombudsman Service’s plans and budget for 2022/23, published today, sets out our plans to invest in change, reduce the time it takes to resolve cases, to become financially sustainable, and to enable us to deliver a better service for customers.

Press release Strategic plans and budget

Read more

Financial Ombudsman publishes latest quarterly complaints data

23 February 2022

The Financial Ombudsman Service has today published its quarterly data in relation to financial products today – this covers the period October 2021 - December 2021.

Q3 data Press release Packaged Bank Accounts

Read more

Financial regulatory family strengthen Wider Implications Framework

25 January 2022

Regulatory family announce formal agreement for collaboration on matters of common interest.

Press release

Read more

Financial Ombudsman: Insurance checks needed for e-scooters

13 January 2022

The Financial Ombudsman Service is urging e-scooter owners to check their insurance policies to ensure they are covered if things go wrong.

Press release

Read more

The Financial Ombudsman Service launches action plan to change and improve

2 December 2021

Action plan launched to deliver a better service for customers in a rapidly changing financial services environment.

Press release

Read more

Financial Ombudsman sees 30% increase in “authorised” scam complaints

24 November 2021

Data shows too many scam victims are not being treated fairly by banks.

Press release

Read more

1 of 2 Next

Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.