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our plans and budget for 2018/2019

13 December 2017

We’ve opened our consultation on our plans and budget for 2018/2019.

previous news

  • November

    a warning about scammers

    6 November 2017

    We’ve heard that a number of people have recently received letters from scammers claiming to be from the Financial Ombudsman Service. The letter suggests that a refund is due for bank charges. This is followed by a letter claiming to be from HMRC confirming a refund of tax is due – this is part of the same scam. We have been in contact with HMRC about this.

    Please do not respond to these letters. The Financial Ombudsman Service doesn't write to or phone people out of the blue to ask for personal information, or to suggest that a refund it due. We would only contact you if you've been in touch with us to register a complaint – and then we would only speak to you about that complaint. We're a free service so we will never ask you for money and we don't pay compensation to you directly.
    If you have received a letter from us that seems suspicious and you’d like to check if it’s genuine, please phone us directly on 0300 123 9 123 and we’ll be happy to help.

    To help protect yourself generally from scam communications, you should:

    • never reveal any personal details - such as your address, phone number etc - unless you're absolutely sure that the person you're dealing with really is who they say they are;
    • never give out any of your banking or credit card details unless you know for certain that the request is genuine; and
    • never give anyone your security information, such as your internet/telephone banking password or log-on details (no genuine banking firm ever asks you to provide this information).

    For more information on how to protect yourself against online scams and rip-offs, get in touch with ActionFraud - the UK's national fraud and internet crime-reporting centre.

  • October

    ombudsman news 142

    24 October 2017

    Today we publish our latest issue of ombudsman news – the final countdown. We answer some of the questions we hear most often around PPI. And Charlie Sweeney explains what’s been happening at the ombudsman service since the FCA’s PPI campaign began. We share our latest quarterly complaint statistics and also talk about our new office in Coventry as well as how we can help when travel companies go bust.

  • September

    sporting talk

    9 September 2017

    David Cresswell from the financial ombudsman joins TalkRadio presenter Alexis Conran - to talk about spotting scams, being safe online and gaming responsibly.

    ombudsman published latest complaints data on individual financial businesses

    5 September 2017

  • August

    ombudsman news 141

    15 August 2017

    Today we publish our latest issue of ombudsman news – where credit’s due. It features case studies showing how we’ve resolved complaints about different forms of credit. We also share our latest quarterly complaint statistics and give an update on what’s been happening with PPI.

    the big Yorkshire phone in

    10 August 2017

    David Cresswell from the financial ombudsman joins presenter Andrew Edwards on BBC Radio Leeds for "The Big Yorkshire Phone In".

  • July

    Pride 2017

    11 July 2017

    This weekend, members of our staff joined colleagues from the FCA, the Bank of England, Money Advice Service and the Financial Services Compensation Scheme to march at this year’s Pride in London.

  • June

    a “human” approach to customer service..

    29 June 2017

    Chief ombudsman, Caroline Wayman, is a guest speaker at the BBA’s annual banking conference - to talk about PPI, alternative dispute resolution and a “human” approach to customer service.

    Saturday radio

    17 June 2017

    the ombudsman's on Radio 4 Money Box and the TalkRadio afternoon show, chatting about complaint trends, facts and figures from this week's annual review.

    annual review 2016/2017

    13 June 2017

    we publish our annual review for the 2016/2017 financial year - giving an overview of the complaints we saw and how we handled them.

  • May

    our charity partnership with London’s air ambulance

    25 May 2017

    Our staff have chosen London’s Air Ambulance service as the charity they wish to support for the next two years. They visit our service to speak to our people about their work to mark the start of our two year partnership.

    rural matters on the radio

    13 May 2017

    David Cresswell from the ombudsman chats on BBC Radio Ulster - with presenter Linda McAuley and Barclay Bell, Ulster Farmers' Union president - about farming, insurance and rural isolation.

    farmers' finances

    11 May 2017

    The ombudsman's at the Balmoral show - Northern Ireland's largest agricultural gathering - to find out more about finance issues in the farming community.

  • April

    talking on TalkRadio

    22 April 2017

    The ombudsman is studio guest on TalkRadio’s Saturday morning show – talking about all things cars and money related …

    Scams and the south

    21 April 2017

    The ombudsman talks to BBC South Today about scams and tips on how to avoid them.

    watch out for the fake ombudsman

    11 April 2017

    ombudsman news 140

    4 April 2017

    Following on from our plans for the year ahead – today we publish our latest issue of ombudsman news - our plans in action. It features case studies which show how working flexibly helps us to resolve problems quickly. And we provide a summary of our plans.

  • March

    our annual plans and budget …

    31 March 2017

    … are now finalised and approved for 2017/2018.

    sharing knowledge in Sunderland

    30 March 2017

    We are talking to members of MALG North East about our work and our resources to help sort things out.

    money matters at NAIDEX 2017

    27 March 2017

    You'll find us at Naidex this week on hand to talk all things money related and the different ways we can help.

    on your behalf

    25 March 2017

    The ombudsman's David Cresswell is the studio for the radio show "on your behalf" to take your questions on money matters.

    Northern Ireland money matters

    24 March 2017

    We are taking part in the Consumer Council's consumer parliament event in Belfast talking to people about how we can help.

    in good Hants

    22 March 2017

    Today we will be chatting to local businesses in Basingstoke about sorting out complaints.

    bringing Basingstoke to the table

    22 March 2017

    As part of our series of roundtable discussions we'll be speaking to financial advisers about sorting out complaints together.

    go west

    7 March 2017

    Today we're meeting local businesses in Bridgwater to talk about how we help resolve complaints.

  • February

    ombudsman publishes latest complaints data on individual financial businesses

    28 February 2017

    Glasgow gathering

    23-24 February 2017

    We're at the Scottish Council for Voluntary Organisations' annual Gathering talking to community advice workers and helping consumers sort out money matters.

    coming together in Cymru

    22 February 2017

    We're meeting with local businesses in Swansea to share our experiences of effective problem solving.

    table talk

    16 February 2017

    We'll be speaking to financial advisers in Sunderland about working together as part of our series of roundtable discussions.

    chatting with consumer advisers

    16 February 2017

    We're talking to advisers in Sunderland about what's affecting consumers in the North East and how we can help.

    talking about insurance

    11 February 2017

    TalkRadio asks the ombudsman about the cases we see involving household and contents insurance.

    talking loans with short term lenders

    8 February 2017

    We're holding workshops today with short term credit lenders to help explain what is we do and our approach to the types of complaints we see.

    the generation game

    7 February 2017

    Our latest edition of ombudsman news is out today. It features case studies on the range of complaints we see across the generations - from millennials and "money mules" to baby boomers and pensions. We've also just published our most recent quarterly statistics.

  • January

    joining credit unions in Cookstown

    31 January 2017

    We're meeting representatives from Northern Irish credit unions in County Tyrone - to let them know what to expect from our service.

    principles of vulnerability

    26 January 2017

    The ombudsman talks about consumers in vulnerable circumstances at a seminar at Leicester University attended by consumer organisations and regulators.

    section 75 by the sea

    18 January 2017

    The ombudsman's on BBC Radio Sussex & Surrey, explaining how "section 75" can help in problems with products and services bought using credit.


    14 January 2017

    The ombudsman chats on TalkRadio about cases where people complain that too much security has made finances harder to do.

    scams and the ombudsman

    14 January 2017

    The ombudsman talks on Radio 4's MoneyBox about complaints involving scams and the situations where the ombudsman can and can't help.

    still time for views on our plan and budget consultation

    3 January 2017

    Consultation on our plans and budget for 2017/18 - which we published in December 2016 - is open till 31 January for feedback and comments.

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ombudsman news

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.

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