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Buildings insurance complaints hit a 10-year high

29 August 2024

Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to us within the first quarter of this financial year – the highest number of complaints within a three-month period.

Buildings insurance Press release

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New data reveals 70% jump in financial complaints

29 August 2024

Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.

Q1 data Data and Insight Press release Credit Cards

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Abby Thomas speaks at FCA event: The Consumer Duty – one year on

31 July 2024

Chief Executive and Chief Ombudsman, Abby Thomas, has delivered a keynote speech today to mark the anniversary of the Consumer Duty.

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Ombudsman News 193

18 July 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our latest annual complaints data and insight for 2023/24. We also share guidance for professional representatives about referring a complaint to us for investigation.

Annual data Banking and payments Travel Insurance CMC

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Travel insurance complaints at their highest levels since the pandemic

16 July 2024

Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.

Press release Travel Insurance

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Banking complaints hit a 10-year high

12 July 2024

Complaints about the banking sector are at their highest level in at least a decade.

Press release Annual data Banking and payments

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Financial Ombudsman Service announces 44 new investigator jobs in Belfast

10 July 2024

The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman

Press release

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Ombudsman News 192

27 June 2024

Welcome to the latest edition of Ombudsman News. In this edition, we highlight our consultation on charging Claims Management Companies and other professional representatives. We also share details of roles we’re currently recruiting for.

Recruitment CMC Consultations and responses

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Proactively settled complaints to continue

12 June 2024

Our proactive settlement scheme gives financial businesses the opportunity to resolve a complaint early on in our process. Some changes will apply to the way the scheme runs from the end of June 2024. 

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Ombudsman News

Our regular newsletter for people interested in financial complaints, and how to settle or prevent them.