Consultation on compensation interest levels launched by the Financial Ombudsman Service
4 June 2025
Today we opened a consultation on the interest rate applied to the compensation awarded to consumers.
Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?
We’ve been getting some questions about the recent computer troubles at several banks.
People are asking us:
- how do they get problems sorted?
- how can they put in a claim?
- how can the ombudsman help?
- I think I have been a victim of fraud or a scam - can you help?
If you’re unhappy with how your bank deals with your problem, contact us at the Financial Ombudsman Service. We can usually get involved 15 days after you’ve raised your concerns with the bank – and sometimes even sooner.
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22 May 2025
We have raised more than £30,000 for Sands, the UK’s leading pregnancy and baby loss charity – hitting our two-year fundraising target in just 12 months.
Financial Ombudsman Service received over 140,000 complaints in the second half of 2024
6 May 2025
Data published today shows how many complaints we received about financial businesses in the second half of 2024.