Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances
4 December 2024
Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.
Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?
We’ve been getting some questions about the recent computer troubles at several banks.
People are asking us:
- how do they get problems sorted?
- how can they put in a claim?
- how can the ombudsman help?
- I think I have been a victim of fraud or a scam - can you help?
If you’re unhappy with how your bank deals with your problem, contact us at the Financial Ombudsman Service. We can usually get involved 15 days after you’ve raised your concerns with the bank – and sometimes even sooner.
Latest news
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27 November 2024
Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.
Financial Ombudsman Chair writes to FCA Chair to confirm board decision on charging professional representatives
19 November 2024
Our Chair has written to the FCA in regards to the consultation on introducing a fee for Claims Management Companies (‘CMCs’)
bringing cases to the Financial Ombudsman Service.