Have you been affected by recent IT issues at RBS, Natwest, Barclays or TSB?

We’ve been getting some questions about the recent computer troubles at several banks.

People are asking us:

  • how do they get problems sorted?
  • how can they put in a claim?
  • how can the ombudsman help?
  • I think I have been a victim of fraud or a scam - can you help?

If you’re unhappy with how your bank deals with your problem, contact us at the Financial Ombudsman Service. We can usually get involved 15 days after you’ve raised your concerns with the bank – and sometimes even sooner.

Latest news

Financial Ombudsman Service consults on changes to its case fees

13 August 2025

We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.

Press release Consultations and responses

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Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year

7 August 2025

Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.

Press release Q1 data Complaints data Product complaints data Data and Insight

Read more 

FCA appoints new interim chair of the Financial Ombudsman Service

28 July 2025

Today the Financial Conduct Authority (FCA) announced the appointment of Liam Coleman as interim chair to the board.

Read more