Complaints about Nationwide’s Fairer Share Payment scheme
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
We’ve published our annual review today. This covers the main stories we’ve seen in banking & borrowing, insurance, investments & pensions, and PPI over the financial year 2018/2019.
You can read about the trends in – and our approach to – areas such as fraud & scams and short-term lending, as well as how we’re developing our service as we move towards the PPI deadline.
You can also view and download our data on complaints figures and customer service.
Commenting on the figures, Caroline Wayman, chief ombudsman and chief executive of the Financial Ombudsman Service, said:
Too often we see that the interests of consumers are not hard-wired into financial services. This marks a five-year high in the number of complaints that consumers have brought to us, and the behaviour we’ve seen from some businesses is simply not good enough.
While we do see examples of businesses responding well to customer concerns, we also see many firms who don’t. Our message to businesses is that practices must improve. If someone has a problem with a financial service, they can come to us with confidence and we will work with them and the business to resolve the issue.
If you’d like a copy of our press release for the annual review, please email [email protected].
Alongside our annual review, we’ve also published our Independent Assessor’s annual report, and our management response to it.
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.
24 October 2023
Welcome to the latest edition of Ombudsman News. In this edition we highlight our latest blog which outlines ways of working with us during the complaint-handling process, and the support and resources we offer. We also share our latest data, covering complaints about financial businesses from the first half of 2023.
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.