The Dispatches programme on the work of the Financial Ombudsman Service gives an unfair impression of us.

Our role is to investigate disputes between financial businesses and their customers – making impartial decisions based on what’s fair and reasonable in each individual case.

Every day we make difficult judgement calls that affect people’s lives. Our people are committed to doing the right thing – and we’re determined to provide a fair and trustworthy service for our customers and the best support for our staff.

Of course, it’s always important to know where improvements can be made. A review, overseen by the non-executive board, of the concerns raised in the programme will be undertaken.

If you’re a customer and you are concerned about a case with us, please get in touch and we’ll look into it. You can contact your case handler directly or call us on 0300 123 9 123. Our opening hours are listed here.

Latest news

Travel insurance complaints at their highest levels since the pandemic

16 July 2024

Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.

Press release Travel Insurance

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Banking complaints hit a 10-year high

12 July 2024

Complaints about the banking sector are at their highest level in at least a decade.

Press release Annual data Banking and payments

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Financial Ombudsman Service announces 44 new investigator jobs in Belfast

10 July 2024

The announcement signals the opening of a new hub in Northern Ireland for the Financial Ombudsman

Press release

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