Travel insurance complaints at their highest levels since the pandemic
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
We have published data on the number of complaints we’ve received about individual businesses between 1 July and 31 December 2022 (H2 2022).
In total, we received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022).
We upheld 34% of complaints in the consumers’ favour, compared to 37% in H1 2022.
Between July and December 2022, we saw:
For the full data and insight, see our half-yearly complaints data: H2 2022.
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
12 July 2024
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