Keep your pension safe from scammers, warns the Financial Ombudsman Service
18 September 2025
Over the past five years hundreds of people have fallen victim to potential pension scams, the Financial Ombudsman Service revealed today.
Financial Ombudsman Service publishes latest complaints data about individual businesses
We have published data on the number of complaints we’ve received about individual businesses between 1 July and 31 December 2022 (H2 2022).
In total, we received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022).
We upheld 34% of complaints in the consumers’ favour, compared to 37% in H1 2022.
Between July and December 2022, we saw:
- 50,346 new banking and credit complaints in H2 2022, compared to 44,200 in H1 2022.
- 19,346 new general insurance/pure protection complaints in H2 2022, compared to 17,530 in H1 2022.
- 4,160 new mortgages and home finance complaints in H2 2022, compared to 3,658 in H1 2022.
- 3,842 new decumulation life and pension complaints in H2 2022, compared to 4,193 in H1 2022
- 2,227 new investment complaints in H2 2022, compared to 2,427 in H1 2022.
For the full data and insight, see our half-yearly complaints data: H2 2022.
Latest news
Financial Ombudsman Service celebrates one year anniversary in Belfast with investigator recruitment drive
11 September 2025
A year on from the opening of our Belfast hub, we announce 32 new investigator positions.
Financial Ombudsman Service consults on changes to its case fees
13 August 2025
We're consulting on changing our case fee structure which would see businesses pay less for complaints which are resolved earlier in the investigation process.