Financial Ombudsman Service publishes latest complaints data about individual businesses

Press release

We have published data on the number of complaints we’ve received about individual businesses between 1 July and 31 December 2022 (H2 2022).

In total, we received 79,921 new complaints in H2 2022 – compared to almost 72,978 in the first six months of 2022 (H1 2022).

We upheld 34% of complaints in the consumers’ favour, compared to 37% in H1 2022.

Between July and December 2022, we saw:

  • 50,346 new banking and credit complaints in H2 2022, compared to 44,200 in H1 2022.
  • 19,346 new general insurance/pure protection complaints in H2 2022, compared to 17,530 in H1 2022.
  • 4,160 new mortgages and home finance complaints in H2 2022, compared to 3,658 in H1 2022.
  • 3,842 new decumulation life and pension complaints in H2 2022, compared to 4,193 in H1 2022
  • 2,227 new investment complaints in H2 2022, compared to 2,427 in H1 2022. 

For the full data and insight, see our half-yearly complaints data: H2 2022.

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