We’ve published our complaints data from the first half of 2023
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
Regulatory family announce formal agreement for collaboration on matters of common interest.
A formal agreement for collaboration on matters of common interest, the Wider Implications Framework, has been published by members of the financial regulatory ecosystem today.
The Framework sets out a structure for its members to collaborate on matters of common interest to achieve a better outcome for consumers, small businesses and the financial services industry, where compatible with members’ independent statutory roles and functions. It builds on existing collaboration already in place and will give greater transparency for wider stakeholders.
The Framework has been produced and agreed by the Financial Ombudsman Service, the Financial Conduct Authority (FCA), the Financial Services Compensation Scheme (FSCS), The Pensions Regulator (TPR) and the Money and Pensions Service (MaPS).
Financial Ombudsman Service, Interim Chief Executive and Chief Ombudsman, Nausicaa Delfas said:
The Wider Implications Framework is a significant step forward. The Framework formalises existing collaboration among members on matters of common interest and will give greater transparency to wider stakeholders.
The Framework will be overseen by a group currently chaired by the Financial Ombudsman Service, and will rotate on a 12-month basis between its members.
The Financial Ombudsman Service was set up by Parliament to resolve individual complaints between financial businesses and their customers on a fair and reasonable basis, as an alternative to the courts. It can investigate problems involving most types of money matters. It is committed to working with the sector to help prevent consumer harm arising in the first place.
11 October 2023
Today, we’ve published data that shows how many complaints we received about financial businesses in the first half of 2023.
14 September 2023
Complaints about buildings, car and motorcycle insurance have reached a five-year high, according to new figures published by the Financial Ombudsman Service today.
5 July 2023
Motorists who do not understand the risks of credit hire could face bills of tens of thousands of pounds the Financial Ombudsman Service has warned today.