We are aware that Morses Club PLC (“Morses Club”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
Morses Club’s proposed scheme of arrangement with its creditors has now been approved by the court.
This affects consumers who received a loan between 1 April 2007 and 2 August 2022 and made a redress claim on or after 11 August 2022 due to that loan being unaffordable.
Where there is a creditor and court-approved scheme like this one, consumers will be able to make a claim for redress directly through the scheme. So, it’s not appropriate for us to consider complaints further. We’ll be writing to consumers to explain the next steps.
We can continue to investigate the following complaints as they’re not covered by the scheme:
All other complaints should be referred directly to Morses Club. More information can be found on Morses Club’s website.
You can find our previous update to this news story below:
We are aware that Morses Club PLC (“Morses Club”) is proposing a scheme of arrangement with its creditors for complaints about unaffordable lending.
This was affecting customers who received a loan between 1 April 2014 and 2 August 2022 and made a redress claim in respect of that loan on or after 11 August 2022. However we're now aware Morses Club has expanded this to customers who received a loan between 1 April 2007 and 2 August 2022.
If it’s approved by creditors and the court, customers with complaints will be able to make a claim for redress directly through the scheme. Until then, the firm is not currently in a position to pay any redress awards we make, even if we were to assess your complaint and instruct it to provide compensation. If the scheme is rejected by creditors or the court, the firm has indicated that it would become insolvent and would be unable to pay any redress awards we make.
In these circumstances, we’re not currently progressing complaints further or taking on any new complaints affected by the scheme. We’ll be contacting consumers who already have complaints with us to let them know the next steps. We will make further decisions about new and existing complaints in light of any further developments.
More information can be found on Morses Club’s website.
6 December 2023
Welcome to the latest edition of Ombudsman News. In this edition, we mark 16 Days of Activism against Gender-Based Violence by sharing our approach to financial complaints involving economic or domestic abuse. We also highlight our Plans and Budget Consultation for 2024/25 and our Annual Report and Accounts.
6 December 2023
Today we have published details on the next phase of our transformation, in a consultation on our plans and budget for the 2024/25 financial year.
1 November 2023
We have been asked by some members of Nationwide to investigate complaints about the Fairer Share Payment scheme.