Today we've published data showing the number of complaints we received between April and June 2019.
In the first three months of this financial year we received 136,681 new enquiries and 70,304 new complaints – with 12,538 complaints passed to an ombudsman for a final decision. On average, we upheld 30% of the complaints we resolved. View the full data on our product complaints data page.
We've also published, for the first time, the complaints we received about claims management companies (CMCs), since becoming responsible for complaints about CMCs in April 2019. You can see this data on our Claims Management Ombudsman website.
11 December 2024
The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.
4 December 2024
Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.
27 November 2024
Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.
