skip tocontent

ombudsman news issue 31 - credit cards, record-keeping and a dead parrot

29 September 2003

Issue 31 of ombudsman news is now available on the Financial Ombudsman Service website.

This month we look at a variety of banking complaints involving credit cards - where the dispute turns on whether the cardholder can claim against the card issuer (under section 75 of the Consumer Credit Act) when things have gone wrong with the goods or services paid for with the card.

Our round-up of recent investment-related complaints highlights, in particular, the importance of good record-keeping on the part of firms. We also report on some recent insurance cases we have dealt with. These range from a dispute over an accidental death claim for a prize-winning parrot - to a complaint that a legal expenses insurer refused to pay a claim as it did not think the policyholder's proposed legal action had any chance of success.

media enquiries

  • David Cresswell – phone 020 7964 0134
  • Emma Parker – phone 020 7964 0966
  • out of hours – phone 0771 8658 306