We’ve published our latest complaints data about products and individual businesses

Today we’ve published data showing number of complaints we received between 1 October and 31 December 2020. We have also published data showing how many complaints we received about individual businesses between July and December 2020.

We received 112,845 enquiries and 72,498 complaints in this time. We upheld 28% of complaints we received.

For the full data set and analysis of the trends, see our quarterly complaints data page.

We’ve also published our latest quarterly data showing the number of complaints we’ve received and resolved about claims management companies (CMCs).

Today we’ve also published data showing how many complaints we received about individual businesses. For the full data set and analysis, see our half-yearly complaints data page.

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The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.

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Ombudsman News 194

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Fraud and scam complaints hit highest ever level

4 September 2024

Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.

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