Financial Ombudsman Service predicts it will receive over 37,000 fraud and scams complaints next year
23 January 2025
We anticipate that fraud and scams will account for 35% of our incoming banking and loan cases in the next financial year.
See our media centre for press office contact details, or sign up to Ombudsman News, our regular newsletter for people interested in financial complaints, and how to settle or prevent them.
Filter by
Financial Ombudsman Service appoints Chief Operating Officer
8 January 2025
The Financial Ombudsman Service has announced the appointment of Marc Harris as Chief Operating Officer.
Financial Ombudsman Service receives more than 4,800 new cases from businesses
16 December 2024
The Financial Ombudsman Service for small businesses has received more than 4,800 new cases from businesses so far this financial year, new figures have revealed.
High demand for Financial Ombudsman Service continues while business fees remain at lower levels
11 December 2024
The Financial Ombudsman Service will keep costs lower for businesses and further improve its value for money as it faces continued high demand in the year ahead, according to proposals published today.
Christmas tips from the Financial Ombudsman Service to help protect consumers’ festive finances
4 December 2024
Consumers can take some easy steps to protect themselves from unexpected financial worries this Christmas.
Financial Ombudsman Service sees complaints increase by more than 50%
27 November 2024
Our newly published data shows that complaints about fraud and scams, current accounts and credit cards are at record highs.
Financial Ombudsman Service and FCA move to modernise redress system
15 November 2024
We launch a ‘Call for Input’ jointly with the Financial Conduct Authority (FCA) to create stability for consumers and businesses.
‘Ghost brokers’ haunting the insurance market
29 October 2024
This Halloween beware of ‘ghost broker’ deals that are too good to be true or risk being scammed by fraudsters.
Complaints jump by 40% year on year
24 October 2024
The number of financial complaints we received in the first half of 2024 rose by over 40%.
