Misunderstanding credit protection could cost consumers thousands
23 October 2024
Not understanding the rules around ‘Section 75’ claims could affect consumers’ chances of getting their money back.
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Don’t let wedding woes ruin your big day: check your insurance now
17 October 2024
Couples planning the most important day of their lives risk severe financial penalties if they take out insufficient cover or do not understand their policies.
Car modifications can wreck your insurance
30 September 2024
From tinted windows to new alloy wheels, the pitfalls of vehicle alterations have been highlighted by us for the first time.
Businesses must step up support for people in debt
19 September 2024
Businesses need to take a more compassionate approach to debt management, Abby Thomas, Chief Executive and Chief Ombudsman said today.
Financial Ombudsman Service outlines top tips to avoid common pension complaints
11 September 2024
The common pension pitfalls are being highlighted today to mark pensions awareness week and help consumers understand the help that’s available.
Fraud and scam complaints hit highest ever level
4 September 2024
Fraud and scam complaints are at their highest ever quarterly level, data released by us revealed today.
Buildings insurance complaints hit a 10-year high
29 August 2024
Unhappy homeowners and businesses brought 2,001 buildings insurance complaints to us within the first quarter of this financial year – the highest number of complaints within a three-month period.
New data reveals 70% jump in financial complaints
29 August 2024
Complaints about financial products have increased by 70% in the past 12 months when compared to the equivalent figure from last year.
Travel insurance complaints at their highest levels since the pandemic
16 July 2024
Holidaymakers unhappy with their travel insurance have led to rising levels of complaints.
