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Financial Ombudsman Service continues to see a fall in cases

29 October 2025

Our Q2 2025/26 complaints data shows that new cases coming to us have dropped by more than a third, as professional representatives bring fewer cases.

Press release Complaints data Data and Insight Business complaints data Product complaints data

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Financial Ombudsman Service sees a fall in case levels – with complaints at their lowest level for more than a year

7 August 2025

Financial complaints needing our intervention have fallen to their lowest level in over a year, according to new quarterly figures published today.

Press release Q1 data Complaints data Product complaints data Data and Insight

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