Encouraging equality, diversity and inclusion isn’t just about the law or the “business case”. Fundamentally, it’s the right thing to do. At the moment, over two thirds of our people tell us they feel they can be themselves at work – but we want everyone to feel able to do that, and to feel valued for who they are. Our employee networks have a vital part to play in helping us achieve that aim.
In bringing issues of equality, diversity and inclusion to the table, our executive sponsorship scheme for our employee networks has already made a tangible difference. And our reverse mentoring programme – where our executive team are mentored by other, less senior employees – will do even more to help our leaders understand different perspectives and make inclusive decisions.
We’re mid-way through our action plan, which sets out the progress we aim to make by 2019. I’m excited about building on the successes we’ve already made, and finding answers to the challenges we’ve identified here.
Juliana Francis, senior ombudsman and lead for equality, diversity and inclusion
Our HR team are working very closely with Juliana and our networks to make sure we’re hard-wiring equality, diversity and inclusion into all our processes relating to our people. It’s a much broader issue than protected characteristics. This is about making this a place where everyone feels valued and able to give their best. Our people, and those who use our service, deserve nothing less.
Sally Webster, director of HR and
If we’re diverse and inclusive, we’ll better understand different perspectives – which is fundamental to our job resolving financial complaints. A key challenge for us – and one of our published commitments – is reaching everyone who might need us, whoever they are and whatever their background.
In our annual review, we give details about levels of awareness of our service among different groups of people, and how the people who use us compare with the UK as a whole. Our plans for encouraging equality, diversity and inclusion complement our focused outreach and engagement work – and will help us ensure we’re accessible to people across the UK.