Browse our case studies to find out more about who we've helped, and what we've done.

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A consumer complains that problems she had with her new car after two years were because the car wasn’t of satisfactory quality when she got it.

Zoey got a new car through a hire purchase agreement. After a year, she’d driven it about 8,000 miles and a problem developed with the clutch pedal which was sticking.

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Consumer complains that policy should pay out for similar condition even if not listed

We took a look at Lori's complaint when her insurer wouldn't pay out on her policy because her exact condition wasn't listed.

Critical Illness

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Consumer is unsatisfied about rejected claim for critical illness cover

Jorge came to us when his insurer refused to pay his claim after suffering a heart attack.

Critical Illness

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Policyholder complains when her insurer rejects claim for total and permanent (TPD) benefit

Following surgery, Tammie developed a pain condition and was unable to work. We investigated when her insurer turned down her claim for TPD benefit because they believed there was no pathological cause.

Critical Illness

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A customer complains when his insurer reviews his policy and asks him to double his premiums

When Randall took out his whole-of-life policy, he didn't expect anything to change with it. But when the business reviewed the policy and told him he'd either have to reduce the final payout or double his contributions, he came to us.

Whole of life assurance Investments

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Uneven concrete flooring – subsidence or poor construction?

When an insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed, further problems came to light. We helped to find out who was responsible.

Buildings Insurance Subsidence

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Misunderstanding results in customer owing £2,500 to trading company

Frank got in touch with us because he felt the spread-betting firm he used didn't explain things properly to him.

Investments Spread Betting

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Customer complains about loss after firm contacts him on an old phone number

When the value of Daniel's shares dropped suddenly, and the spread-betting firm he used closed his position, and he made a significant loss. But he said that the firm didn't make enough effort to get in touch with him, so he asked us to investigate.

Investments Spread Betting

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A guarantor says they are unfairly being asked to make the payments when the borrower didn't

We looked into Paul and Joe's complaint when the lender Paul applied for a loan with, persistently contacted Joe as the guarantor when Paul couldn't make the repayments.

Guarantor Loans

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