Browse our case studies to find out more about who we've helped, and what we've done.
Clarence's complaint about payments for a service he didn't receive
Clarence got in touch with us after he'd been trying to resolve a payment issue he'd been having for a service he'd bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.
Consumer complains about advice to contract out of SERPS
We looked into Bryn's complaint as he felt the advice he was given to contract his pension out of SERPS was unsuitable and they hadn't taken certain factors into account.
Consumer complains that a business' delay in processing paperwork caused her annuity to start late
Wendy got in touch with us when the annuity she'd taken out started later than she intended because of a delay in paperwork being submitted to the annuity provider.
Consumer complains investment funds within a personal pension plan represented too high a risk
Roger came to us because he felt that the advice he was given about his personal pension plan didn't produce the results they should have.
Unhappy consumer because of advice to change pension type
Amir got in touch with us when an independent financial adviser told him to transfer his pension fund to another type but didn't think that the advice he was given was right.
Consumer is unhappy about transfer of her pension fund
Juhi came to us when she found that she was paying higher charges into the new pension type she'd been advised to transfer her pension into, and didn't think she'd been given the right advice.
Bree said the business didn’t treat her fairly when recovering a debt
We looked at Bree's complaint about the way her lender chased her for an outstanding debt.
Consumer complains on missed bonuses because of delay to opening account
Zosia wanted to open a Lifetime ISA, but delays meant that she missed out on a large amount of potential bonuses, so she came to us to investigate.