Browse our case studies to find out more about who we've helped, and what we've done.
A consumer is charged for damage at the end of a finance agreement and thinks this is unfair
Rosie was required to pay for additional damages to the car when her finance agreement came to an end. Rosie thought this was unfair as the damages claimed by the finance provider were barely noticeable.
A consumer says that she wasn’t aware that the finance agreement had a mileage cap
When Claire returned the car at the end of her finance agreement, she was sent an invoice from the finance provider to pay for exceeding the mileage limit. Claire believes this was unfair as she was unaware of a mileage cap.
A consumer says they were told the mileage on the odometer was lower than it was when they got the car
When Dinesh’s finance agreement came to an end, he faced difficulties in selling the car on. He found out that the mileage disclosed by the provider and odometer was a lot more than what he’d originally bought it for.
A consumer complains that a used van supplied on finance is unsafe and faulty
Patrick got a used van through a conditional sale agreement. At the start and a few months into his agreement, he experienced problems with the van and wanted a refund.
A consumer complains that a used car that failed eight months after he got it was not of satisfactory quality
Peter got a used car through a conditional sale agreement. He experienced an issue with the car’s water pump and head gasket, which caused a lot of damage to the engine. He got in touch with us when the finance provider refused to take responsibility.
Clarence's complaint about payments for a service he didn't receive
Clarence got in touch with us after he'd been trying to resolve a payment issue he'd been having for a service he'd bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.
Consumer complains about advice to contract out of SERPS
We looked into Bryn's complaint as he felt the advice he was given to contract his pension out of SERPS was unsuitable and they hadn't taken certain factors into account.
Consumer complains that a business' delay in processing paperwork caused her annuity to start late
Wendy got in touch with us when the annuity she'd taken out started later than she intended because of a delay in paperwork being submitted to the annuity provider.