Browse our case studies to find out more about who we've helped, and what we've done.

Filter

Clarence's complaint about payments for a service he didn't receive

Clarence got in touch with us after he'd been trying to resolve a payment issue he'd been having for a service he'd bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.

Consumer Credit

Read more 

Consumer complains about advice to contract out of SERPS

We looked into Bryn's complaint as he felt the advice he was given to contract his pension out of SERPS was unsuitable and they hadn't taken certain factors into account.

Pensions

Read more 

Consumer complains that a business' delay in processing paperwork caused her annuity to start late

Wendy got in touch with us when the annuity she'd taken out started later than she intended because of a delay in paperwork being submitted to the annuity provider.

Annuities Pensions

Read more 

Consumer complains investment funds within a personal pension plan represented too high a risk

Roger came to us because he felt that the advice he was given about his personal pension plan didn't produce the results they should have.

Pensions

Read more 

Unhappy consumer because of advice to change pension type

Amir got in touch with us when an independent financial adviser told him to transfer his pension fund to another type but didn't think that the advice he was given was right.

Annuities Pensions

Read more 

Consumer is unhappy about transfer of her pension fund

Juhi came to us when she found that she was paying higher charges into the new pension type she'd been advised to transfer her pension into, and didn't think she'd been given the right advice.

Pensions Pension Transfers

Read more 

Bree said the business didn’t treat her fairly when recovering a debt

We looked at Bree's complaint about the way her lender chased her for an outstanding debt.

Debt Collecting

Read more 

Consumer complains on missed bonuses because of delay to opening account

Zosia wanted to open a Lifetime ISA, but delays meant that she missed out on a large amount of potential bonuses, so she came to us to investigate.

ISAs

Read more 

Consumer complains that online banking wasn't clear enough for opening a Lifetime ISA

Shelby thought she had opened a Lifetime ISA online. But when her bank told she hadn't, she came to us with her complaint.

ISAs

Read more 
1 2 3 4 5 ... 24