Browse our case studies to find out more about who we've helped, and what we've done.

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Pipe wasn’t ‘damaged’ according to insurer – but we decided otherwise

When Linda was having trouble with her washing machine, she found that the cause was a blockage in an underground pipe. But her insurers turned down her claim, so she asked us to investigate if their decision was fair. .

Insurance

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Accidental paint damage claim deemed ‘foreseeable’ by insurer

Hazel was doing some decorating when she managed to spill paint on her carpet. When she tried to claim for accidental damage, her insurer said that the damage was foreseeable so turned down her claim. .

Insurance

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Malcolm's pension annuity

Malcolm noticed that he may have been mis-sold a pension annuity, which meant that he and his family were potentially missing out on financial benefits.

Pensions Annuities

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Flat packed conservatory damaged in storm

When a storm damaged David and Sue's garage, this also damaged an unassembled conservatory. But their insurer said that this was a building and wasn't covered in their policy.

Insurance Buildings Insurance

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Beverly's PPI problem

Beverly wanted to find out if she had been mis-sold PPI on a personal loan, however she felt that the loan company didn’t take her request for information seriously.

PPI

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Finding a solution when neighbour refuses to discuss structural damage

Bryony got in touch with us when her neighbour's reluctance to agree to planned work on their property was giving her cause for concern.

Buildings Insurance Insurance

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Yuliya and a motor insurance error

After having a car accident, Yuliya was told by her motor insurance company that not only would her car need to be written off but she would also need to pay extra because of an error they claimed she made when first taking out the policy.

Motor Insurance

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Ed's pet insurance claim

Ed came to us after he disagreed with his pet insurance provider on a claim. We helped him draw a line under the problem, by giving him an impartial answer.

Pet Insurance

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Burglary victim complains after insurer voids policy for under insurance

Andrea asked us to get involved when her insurance company cancelled her policy and refunded her premiums. This was after she had put in claim for £120,000 worth of jewellery that had been stolen from her home.

Insurance

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