Browse our case studies to find out more about who we've helped, and what we've done.

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Consumer says options not explained when she wanted to exit a hire purchase agreement early because of financial difficulties

Judith came to us when a change in her financial circumstances meant she needed to exit her hire purchase agreement early, and her lender's suggestion didn't seem right to her.

Hire Purchase Consumer Credit

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Shazir’s complaint about an extension to a finance agreement

Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.

Consumer Credit

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Carolyn's PPI complaint

Carolyn contacted us after making a complaint about PPI. She wasn't sure that the business had made the right decision, so decided to get in touch with us.

PPI

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A consumer is charged for damage at the end of a finance agreement and thinks this is unfair

Rosie was required to pay for additional damages to the car when her finance agreement came to an end. Rosie thought this was unfair as the damages claimed by the finance provider were barely noticeable.

Consumer Credit

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A consumer says that she wasn’t aware that the finance agreement had a mileage cap

When Claire returned the car at the end of her finance agreement, she was sent an invoice from the finance provider to pay for exceeding the mileage limit. Claire believes this was unfair as she was unaware of a mileage cap.

Consumer Credit

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A consumer says they were told the mileage on the odometer was lower than it was when they got the car

When Dinesh’s finance agreement came to an end, he faced difficulties in selling the car on. He found out that the mileage disclosed by the provider and odometer was a lot more than what he’d originally bought it for.

Consumer Credit

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A consumer complains that a used van supplied on finance is unsafe and faulty

Patrick got a used van through a conditional sale agreement. At the start and a few months into his agreement, he experienced problems with the van and wanted a refund.

Consumer Credit

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A consumer complains that a used car that failed eight months after he got it was not of satisfactory quality

Peter got a used car through a conditional sale agreement. He experienced an issue with the car’s water pump and head gasket, which caused a lot of damage to the engine. He got in touch with us when the finance provider refused to take responsibility.

Consumer Credit

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Clarence's complaint about payments for a service he didn't receive

Clarence got in touch with us after he'd been trying to resolve a payment issue he'd been having for a service he'd bought but was no longer receiving. After a year of trying to sort it out himself, he came to us for help.

Consumer Credit

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