Browse our case studies to find out more about who we've helped, and what we've done.

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Beauty salon owner complains after her bank rejects her guarantee application

Elaine brought her complaint to our service after her bank had rejected her guarantee application.

Consumer Credit

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Garage owner complains about how his bank handled an unpaid cheque

Martin came to us when his bank withdrew funds from his account because of an unpaid cheque from one of his customers.

Cheques Banking

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Consumer complains when her bank wouldn't grant her a payment holiday

Claire came to us after her bank had turned her down for a mortgage payment holiday because of Covid-19.

Mortgages

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Consumer says options not explained when she wanted to exit a hire purchase agreement early because of financial difficulties

Judith came to us when a change in her financial circumstances meant she needed to exit her hire purchase agreement early, and her lender's suggestion didn't seem right to her.

Consumer Credit Hire Purchase

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Shazir’s complaint about an extension to a finance agreement

Shazir got in touch with us when a problem arose with the company that provided the finance for his kitchen redesign.

Consumer Credit

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Carolyn's PPI complaint

Carolyn contacted us after making a complaint about PPI. She wasn't sure that the business had made the right decision, so decided to get in touch with us.

PPI

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A consumer is charged for damage at the end of a finance agreement and thinks this is unfair

Rosie was required to pay for additional damages to the car when her finance agreement came to an end. Rosie thought this was unfair as the damages claimed by the finance provider were barely noticeable.

Consumer Credit

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A consumer says that she wasn’t aware that the finance agreement had a mileage cap

When Claire returned the car at the end of her finance agreement, she was sent an invoice from the finance provider to pay for exceeding the mileage limit. Claire believes this was unfair as she was unaware of a mileage cap.

Consumer Credit

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A consumer says they were told the mileage on the odometer was lower than it was when they got the car

When Dinesh’s finance agreement came to an end, he faced difficulties in selling the car on. He found out that the mileage disclosed by the provider and odometer was a lot more than what he’d originally bought it for.

Consumer Credit

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