Daria complained to the business she’d invested with but wasn’t happy with their final response.
Daria was an experienced investor with a large and diverse portfolio. She had invested £20,000 in a property fund.
A few months later, the business wrote to her saying that the fund was switching to an outflow pricing basis.
Outflow pricing is the process of setting prices for goods or services that are sold or distributed. It focuses on the costs and expenses linked with creating and delivering those items rather than their market value.
Unhappy with this change, Daria made a complaint. She was disappointed with the business’s response so brought her complaint to us.
What we said
After reviewing all the evidence, we were satisfied that the business had told Daria at the point of sale about the risk of the fund changing its pricing basis.
She was not solely relying on the proceeds from selling the fund and wasn’t particularly sensitive to a sudden reduction in its value.
We did not uphold Daria’s complaint and, based on the facts, considered that the fund was suitable for her.