Browse our case studies to find out more about who we've helped, and what we've done.
Fair outcome for storm damage dispute
After a storm, Andrew and Glenda found that their roof had been damaged. But their insurer turned down their claim, saying the damage was from wear and tear.
Minaret damage: design fault or storm damage?
We looked into a complaint from a mosque when their minarets were damaged after a storm, but their insurer denied their claim.
Snow damage covered under ‘accidental’ rather than ‘storm’ cover
We looked into Fred's insurance policy when his conservatory was damaged, but the insurer rejected it as storm damage. But we could see another way he might be covered.
A relative complains that her aunt and uncle shouldn’t have been sold a lifetime mortgage
Mazen and Anisa’s niece contacted us after they had taken out a lifetime mortgage to raise money against the value of their home. She didn’t believe that they should have been sold the mortgage in the first place, so we investigated.
Complaint about insurer’s choice of solicitor rejected
When Barnaby made a claim on his legal expenses policy, he wasn't happy that his insurer chose solicitors that lived far from him. We took a look to check the policy.
Insurer rejects claim because the house was left unoccupied
A policyholder who claimed for fire damage after an arson attack was surprised to have his claim rejected because the property was left unoccupied. We found a fair solution.
A customer claims for damage to a property he was only visiting periodically
Ken contacted us because he disagreed with his insurer's decision after his property was broken into.
Property left empty due to owner’s illness but claim still rejected
We were asked to look into Zena's rejected claim after a burst pipe caused damage in her home. Her insurer rejected her claim, as they said that she had left her home unoccupied for over a year.