Browse our case studies to find out more about who we've helped, and what we've done.
Customer is unhappy with her kitchen worktops
Isabel got in touch when the worktops for her new kitchen arrived in bad condition and her claim to the credit provider was rejected.
A consumer complains that problems she had with her new car after two years were because the car wasn’t of satisfactory quality when she got it.
Zoey got a new car through a hire purchase agreement. After a year, she’d driven it about 8,000 miles and a problem developed with the clutch pedal which was sticking.
Consumer complains that policy should pay out for similar condition even if not listed
We took a look at Lori's complaint when her insurer wouldn't pay out on her policy because her exact condition wasn't listed.
Consumer is unsatisfied about rejected claim for critical illness cover
Jorge came to us when his insurer refused to pay his claim after suffering a heart attack.
Policyholder complains when her insurer rejects claim for total and permanent (TPD) benefit
Following surgery, Tammie developed a pain condition and was unable to work. We investigated when her insurer turned down her claim for TPD benefit because they believed there was no pathological cause.
A customer complains when his insurer reviews his policy and asks him to double his premiums
When Randall took out his whole-of-life policy, he didn't expect anything to change with it. But when the business reviewed the policy and told him he'd either have to reduce the final payout or double his contributions, he came to us.
Uneven concrete flooring – subsidence or poor construction?
When an insurer paid for a couple to move into alternative accommodation while subsidence damage in their flat was being fixed, further problems came to light. We helped to find out who was responsible.
Misunderstanding results in customer owing £2,500 to trading company
Frank got in touch with us because he felt the spread-betting firm he used didn't explain things properly to him.
Customer complains about loss after firm contacts him on an old phone number
When the value of Daniel's shares dropped suddenly, and the spread-betting firm he used closed his position, and he made a significant loss. But he said that the firm didn't make enough effort to get in touch with him, so he asked us to investigate.