Browse our case studies to find out more about who we've helped, and what we've done.
A guarantor says they are unfairly being asked to make the payments when the borrower didn't
We looked into Paul and Joe's complaint when the lender Paul applied for a loan with, persistently contacted Joe as the guarantor when Paul couldn't make the repayments.
A consumer told us he was struggling to repay his car finance agreement
Tom was struggling with keeping up with his car finance repayments, and when his lender told him that they were taking the car back and that it could affect his credit file, he came to us.
A borrower tells us she was provided with a loan she couldn't afford
Sally had taken out a loan and repaid it over 36 months. But she found the repayments difficult to keep up with. She came to us to investigate as she felt it was unaffordable.
A borrower complains that an agent kept part of her payment
Chris came to us when she reportedly gave her lender an overpayment one week. But her payment book only showed the normal repayment amount. We looked into her case to see what had happened.
A borrower complains about a number of unaffordable home credit loans
We looked into Aaron's complaint about his lender after they had given him five loans, and made repaying them very difficult for him.
Malcolm's pension annuity
Malcolm noticed that he may have been mis-sold a pension annuity, which meant that he and his family were potentially missing out on financial benefits.
Beverly's PPI problem
Beverly wanted to find out if she had been mis-sold PPI on a personal loan, however she felt that the loan company didn’t take her request for information seriously.
Yuliya and a motor insurance error
After having a car accident, Yuliya was told by her motor insurance company that not only would her car need to be written off but she would also need to pay extra because of an error they claimed she made when first taking out the policy.