Browse our case studies to find out more about who we've helped, and what we've done.
A customer leaves his car running and unattended
How we looked at Trevor’s complaint after his car was stolen from his driveway while he was in his house.
A customer doesn’t do enough to prevent his car being stolen
Kevin’s car was stolen shortly after he lost his car and house keys.
An insurer doesn’t make their exclusions clear enough
When Fiona tried to claim for her stolen car, the insurer said she’d been reckless in leaving her keys in the car and they wouldn’t pay out.
Business sells high risk product to 'low risk' customer
A customer was sold a product which she felt did not match her attitude to risk. We agreed.
I started with one payday loan five years ago, and now it’s cost me everything
Ed told us he’d fallen into a pattern of borrowing that had caused him serious problems.
I’m taking out payday loan after payday loan – and I can’t get out of my debt
Orla asked us to step in when her payday lender refused to help her with her debts.
Why was I given a payday loan I couldn't afford?
Rik told us he was unhappy that, despite having a bad credit history, he’d still been able to take out a payday loan.
Customer complains - but lender says it's too late
Aleksei took out an interest-only mortgage in 2001. In 2014 he complained that he didn’t have a way of repaying it.