Browse our case studies to find out more about who we've helped, and what we've done.
‘My bank carried out the wrong kind of survey.'
Wendy paid for a HomeBuyer’s Report, but the surveyor carried out a basic valuation.
A consumer complains he can't afford increased overdraft charges
Ben’s bank changed the way they were applying charges to his overdraft. This meant he ended up paying much more to service his debt.
'The valuation was too low, and now I can't get the mortgage I need'
We look at Terry's complaint about the valuation of a property he wanted to buy, which was carried out by an independent surveyor.
The customer doesn't realise the quote given by the lender is wrong
We look at Lily's complaint about her mortgage being underfunded after her new repayments were incorrectly calculated.
The lender makes a mistake, but the customer realises
We look at William's complaint after his lender accidentally switched his mortgage from repayment to interest-only.
'My lender sold my house for a lot less than it was worth'
After his home was repossessed, Kit complained that the lender had sold the property too quickly, leading to a shortfall.
'My lender's harassing me about paying the shortfall'
Roshni complained to us after her mortgage lender kept chasing her to pay more than they'd agreed under her repayment plan, to cover the cost of her mortgage shortfall.
'I've been contacted about a shortfall - but I shouldn't have to pay it'
We look at Jay's complaint about the shortfall on his mortgage.