Browse our case studies to find out more about who we've helped, and what we've done.
A customer complains that the definition of ‘accident’ in his policy means his claim is unfairly turned down
Colin complained to us because his insurer declined his personal accident claim.
A couple complain that their holiday cancellation claim is turned down unfairly because of a pre-existing medical condition.
We look at Mr and Mrs Norris' complaint which arose after they cancelled their holiday because Mrs Norris was taken ill.
Insurer rejects a claim for medical expenses saying the illness was caused by alcohol
We look at Tom's complaint after his claim for medical expenses incurred on holiday was turned down by his insurer.
Insurer repairs car rather than writing it off
Tricia was unhappy with her insurer because they told her it would be best to repair her car after it was damaged.
Insurer fails to tell customer they’re not covered if they use their own garage
We look at Julie's complaint after the garage she'd chosen to carry out repairs caused more damage.
Insurer is reasonable in refusing to fix pre-existing damage
We look at Frank's complaint about repairs carried out by his insurer after an accident.
Insurer fails to arrange courtesy car during a lengthy delay
We look at Christine’s complaint after her insurer took nearly six months to repair her car.
Insurer makes admin mistakes which led to unreasonable delays
Andrew was unhappy with the time taken to repair his car and the quality of the repair.