Browse our case studies to find out more about who we've helped, and what we've done.
Couple unaware of ‘preventable’ bedroom water damage
Yolanda and Jay contacted us when their insurer rejected their claim for water damage in one of their bedrooms.
Ceiling collapse caused by insured event, but insurer still declines claim
A concealed leak was to blame for the damage caused to Beatrice's kitchen, but her insurer said it wasn’t covered because of a policy exclusion.
Gradual damage irrelevant as problem not covered in policy
When Katherine and Tom discovered damp caused by a leaking pipe, their insurer agreed to pay for the damage. But when further problems were discovered, the refused to pay.
Slow leak damage not covered under all risks policy
Sandy put in a complaint with us when her insurer rejected her claim for damage to her lounge ceiling from water damage.
GAP insurer won’t cover full cost of finance because of policy term
Hannah's car was written off, but her GAP insurer wouldn't clear her finance. She got in touch with us to investigate.
Customer refuses replacement car, and claim is rejected
When Tarik’s car was written off, he thought he could opt for the money instead of a taking replacement car, but his GAP insurer wouldn’t meet his claim.
Customer cancels GAP policy, but receives less than expected
Theo decided to cancel his GAP insurance policy early when he sold his car. But when he didn’t get all his money back, he came to us to take a look.
Insurer doesn’t look beyond trade guide prices to value a classic motorbike
Theresa came to us after her motorbike had been stolen as she felt her insurer weren't offering enough.