Browse our case studies to find out more about who we've helped, and what we've done.
Unhappy consumer because of advice to change pension type
Amir got in touch with us when an independent financial adviser told him to transfer his pension fund to another type but didn't think that the advice he was given was right.
Consumer is unhappy about transfer of her pension fund
Juhi came to us when she found that she was paying higher charges into the new pension type she'd been advised to transfer her pension into, and didn't think she'd been given the right advice.
Bree said the business didn’t treat her fairly when recovering a debt
We looked at Bree's complaint about the way her lender chased her for an outstanding debt.
Consumer complains on missed bonuses because of delay to opening account
Zosia wanted to open a Lifetime ISA, but delays meant that she missed out on a large amount of potential bonuses, so she came to us to investigate.
Consumer complains that online banking wasn't clear enough for opening a Lifetime ISA
Shelby thought she had opened a Lifetime ISA online. But when her bank told she hadn't, she came to us with her complaint.
Unexpected withdrawal charge from transferring money to different ISA types
When Sean transferred money between different ISAs, he didn't realise that he'd incur a withdrawal charge because the new ISA was less than 12 months old. He got in touch for us to investigate.
Customer loses bonus from Lifetime ISA when they cashed it in
Alexis got in touch when she lost the bonus from her Lifetime ISA when she decided to cash it in as she was buying her first home.
Customer complains about unsatisfactory roof blinds
Rosie got in touch when roof blinds she ordered were not fit for purpose, and the business wouldn't give her a refund.