Browse our case studies to find out more about who we've helped, and what we've done.
A customer complains that the definition of ‘accident’ in his policy means his claim is unfairly turned down
Colin complained to us because his insurer declined his personal accident claim.
A customer complains his insurer won’t pay to repair water damage in his living room, because the circumstances weren’t covered by the policy
Brendan came home from a fortnight’s holiday and found water damage in his ground-floor living room. The carpet was soaking wet and the walls were damp and stained.
A couple’s basement floods after a rise in the water table, but their insurer will only pay for damage repairs, not for making the basement watertight
After a period of exceptional rainfall, Mr and Mrs Marsden discovered that the basement of their house had suffered damage from flooding and damp. They put in a claim under their home insurance policy.
A customer’s estate wants their claim to be paid because their father’s death happened due to complications during surgery
Mr Mason’s estate complained to us because his insurer declined the estate’s claim under his personal accident policy.
The estate of a customer complains that their claim was turned down even though the death of their mother was an accident and not the natural result of surgery
Marlena’s estate complained to us because her insurer declined the estate’s claim under her personal accident policy
A customer complains to us that his claim is turned down unfairly because his insurer hadn’t clearly defined the term ‘accident’ in his policy
Jay complained to us because his insurer declined his personal accident claim.
A customer complains that her claim is unfairly turned down because her insurer said her accident wasn’t an ‘external’ event to the body
Mrs Tamal complained to us because her insurer declined her personal accident claim.
Electrician disputes policy definition of ‘total’ disability
When Bert got injured in an accident, he couldn't work as an electrician anymore. He came to us when his insurer stopped his benefits.