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Case studies

Browse our case studies to find out more about who we've helped, and what we've done.

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Lilah's buy-to-let lender offered portfolio mortgage interest rates

Lilah asked her lender for a new interest rate on her buy-to-let mortgage and was unhappy not to get the same deal as a new customer.

Mortgages Buy-to-let

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The lender sold Helen's property to clear her buy-to-let mortgage debt

But after two auctions and several buyers dropping out, the property was sold for less than Helen thought it was worth.

Buy-to-let Mortgages

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Buy-to-let mortgage borrowers query their lender’s interest rate offer

When booking a new fixed rate for a buy-to-let (BTL) mortgage, Raoul and Carmen were given mixed messages, which caused them inconvenience.

Buy-to-let Mortgages

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Hinesh’s mortgage repayment holiday is marked on his credit file

Hinesh said his mortgage lender made life more difficult when he tried to rearrange his finances after losing his job and his income.

Vulnerable Customers Mortgages

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Aoife's bank kept sending letters to her husband after he died

When Aiofe’s husband died, she informed all the banks where he had accounts. But one bank continued to send letters to him.

Banking Vulnerable Customers

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Health problems made it hard for Derek to get to his bank branch

The bank told Derek it had to do security checks in person, but did he really need to travel to his bank? Or was there another way?

Vulnerable Customers Banking

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Maureen felt pressured into buying life assurance while grieving

Maureen took out two life policies just after her husband passed away, when she didn’t feel ready to make financial decisions.

Vulnerable Customers Life Assurance

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Consumer complains about the increase of her premiums in her home insurance policy

Jenny got in touch when she noticed her premium had increased each year on her home insurance policy after renewing it ten years ago.

Insurance Time limits

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