Our blogs

We regularly share our insight and we do so in a number of ways. Our blogs are just one of them, and here we talk not only about the thousands of cases we see each year but about what it's like to work at the ombudsman service.

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Awards for distress and inconvenience – what businesses need to know

In this blog, our Principal Ombudsman and Director of Investigation explains that we’ve refreshed our guidance on making awards for distress or inconvenience. Our approach hasn’t changed, but our stakeholders tell us that more detailed guidance will help financial businesses and their customers reach a fair outcome.

Redress

Putting things right by giving something back

Caroline Nugent, Director of Human Resources at the Financial Ombudsman Service, shares some of the ways we're living out our values of fairness and sustainability by partnering with organisations in support of the vital work they do.

Social responsibility and sustainability Blog Insights

Blog: Helping small businesses with life-changing financial disputes

Caroline Wayman, chief ombudsman and chief executive, explains why our experience of having resolved millions of complaints over the last 20 years means we’re well-placed to provide fair and impartial resolutions to what can often be critical financial disputes faced by small businesses.

SME Insights

Blog: The impact of Covid-19 on financial service complaints and SMEs – what we've seen so far

Richard Thompson, principal ombudsman and quality director, shares his thoughts on how Covid-19 has impacted small businesses and the type of complaints we're seeing, as well as how our service is playing its part in helping to resolve them.

SME Insights

I've had such great support – everyone is so friendly and helpful

Becca is an apprentice business support administrator – she talks about how the ombudsman service has been there to support her, both professionally and personally.

Careers Apprenticeships

Earning while learning is the right choice for me

Adnaan is an apprentice business support administrator and tells us why an apprenticeship was the right choice for him, and how he's found his apprenticeship experience so far.