We publish business complaints data every six months and updates on financial products and services every quarter. 

Last updated: 11th September 2019
 

Using this tool

We use PowerBI to share this data and allow you to apply filters. To remove filters, just press "reset data". To increase the size of this data, click on the 'expand' button in the bottom right hand corner of the frame. 

Choose a tab below to see summaries and search options.

Complaints data

These figures show the number of complaints received about individual financial businesses where we received at least 30 new cases and resolved at least 30 cases in each six-month period. You can also use the chart to compare different periods.

Business complaints data about claims management companies (CMCs)

The Financial Ombudsman Service’s established approach to six-monthly complaints data is to publish complaints data about individual businesses where we received at least 30 new cases and resolved at least 30 cases during the reporting period. The reporting periods are 1 January – 30 June (H1) and 1 July – 31 December (H2). We have only been able to consider complaints about claims management companies (CMCs), since 1 April 2019 - half way through the H1 2019 reporting period. No businesses met the threshold of 30 new and 30 resolved complaints during H1 2019.

Early resolution data

Since 2015 we have been able to look into problems before the financial business gives the consumer its final response, as long as both the business and the consumer agree to our getting involved.

Interpreting the data

Business group: the name of any larger group that the business was part of at the end of the six-month period

Business name: the official name used for regulation purposes

Upheld: complaints found in favour of the consumer 

Product code: name of complaint category

The Financial Conduct Authority (FCA) also publishes business complaints data. This allows people to see how businesses are performing and aims to help improve the way cases are handled across the financial services industry.