Embracing AI’s transformational impact on consumer complaints
27 March 2026
Our Chief Operating Officer, Marc Harris looks at how AI is impacting customer complaints, questions and experiences.
We share our insight in a number of ways through our annual publications, our newsletter Ombudsman News, our engagement with the regulator and other stakeholders, our regularly published data, on our social media channels and through blogs, reports and speeches. You can explore these blogs, reports and speeches below.
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Quarterly complaints data: Q3 2025/26
5 February 2026
Data showing the complaints we received about different financial products between October and December 2025.
Quarterly complaints data: Q2 2025/26
29 October 2025
Complaints received during the second quarter of 2025/26 (July to September).
Half-yearly complaints data: H1 2025
29 October 2025
This half-yearly data shows the number of complaints against financial businesses between January and June 2025.
Quarterly complaints data: Q1 2025/26
7 August 2025
Data about complaints received during the first quarter (April to June) of 2025/26
Quarterly complaints data: Q4 2024/25
2 July 2025
Our complaints data on financial products and services between January and March 2025.
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