Half-yearly complaints data: H2 2022

The data on this page covers July to December 2022. The half-yearly data includes the number of complaints against financial businesses for which there were both 30 new and 30 resolved complaints in the relevant six-month period. 

First published: 22 March 2023

220 businesses feature in our complaints data for the second half of 2022 compared to 212 in the previous six-month period. The average uphold rate across all products was 34%, compared to 37% in the first half of 2022.

In the second half of 2022, we saw an increase in the volume of complaints about motor finance, with the majority about charges, fees and commission as we noted in our Q3 2022/23 product data release.

We also publish data on the number of complaints we receive by product and service each quarter and complaints about individual Claims Management Companies (CMCs).

About this data

The figures in the business complaints data are for firms against which we have received 30 new and 30 resolved complaints in the reporting period. These totals represent all of our complaints data against the businesses in question in the specified product areas.

From H2 2022, complaints about Payment Protection Insurance (PPI) will no longer be published as a stand-alone column in the data tables. This is because we no longer receive the volume of complaints about PPI that would make this data statistically meaningful or useful to present separately. From H2 2022 onwards, complaints about PPI will be included within the wider General Insurance/Pure Protection sector totals.

Alongside this data, we also publish our early resolution data. These are complaints where, with the consent of the business and the consumer, we have got involved in a complaint before the business has investigated it.

Interpreting the data

Business group: the name of any larger group that the business was part of at the end of the six-month period

Business name: the official name used for regulation purposes

Upheld: complaints found in favour of the consumer